Frequently Asked Questions

Order & Shipping

When will my order be delivered?

If you order on a working day before 15:00, you will receive your order the next day.

If you order on a working day before 15:00, you will receive your order the next day.

Can I pick up my order in the store?

Yes! You can pick up your order for free during opening hours at our location in Rotterdam.

Yes! You can pick up your order for free during opening hours at our location in Rotterdam.

Do you also deliver internationally?

At the moment we only deliver within the Netherlands and Belgium. For special requests you can always contact us.

At the moment we only deliver within the Netherlands and Belgium. For special requests you can always contact us.

Will I receive a track & trace code?

Sure! As soon as your package leaves us, you will receive a track & trace by email.

Sure! As soon as your package leaves us, you will receive a track & trace by email.

Returns & Exchanges

How does returning work?

You have 14 days to return. Free returns in store or by post (at your own expense).

You have 14 days to return. Free returns in store or by post (at your own expense).

Can I exchange my item?

Yes! Send us a message or come to the store to exchange.

Yes! Send us a message or come to the store to exchange.

Can I try something on in the store before I decide?

We would love to! We will help you with advice and styling while enjoying a drink.

We would love to! We will help you with advice and styling while enjoying a drink.

Can I return used clothing?

Only unworn, unwashed clothing with tags attached can be returned.

Only unworn, unwashed clothing with tags attached can be returned.

Can I return items purchased online in store?

Yes, it is completely free.

Yes, it is completely free.

Products & Styling

Are your items unique?

Yes! We only have a few pieces of many garments in stock.

Yes! We only have a few pieces of many garments in stock.

What sizes do you sell?

We have a wide size range from S to XXXL – feel free to ask for advice!

We have a wide size range from S to XXXL – feel free to ask for advice!

Do you offer private shopping?

Yes! Book a session for yourself or a group – completely tailored to your style.

Yes! Book a session for yourself or a group – completely tailored to your style.

Do you also provide styling advice?

Yes, we are happy to help you with personal styling, both in the store and online.

Yes, we are happy to help you with personal styling, both in the store and online.

💳 Betaalmethodes

Bij Donna Colori kun je veilig en gemakkelijk betalen met

Direct betalen

  • iDEAL / Wero
  • Creditcard (VISA, Mastercard, American Express)
  • PayPal
  • Klarna

Achteraf of gespreid betalen

  • Klarna – Achteraf betalen
  • iDEAL-IN3 – Betaal in 3 termijnen (0% rente)


Direct betalen

  • iDEAL / Wero
  • Creditcard (VISA, Mastercard, American Express)
  • PayPal
  • Klarna

Achteraf of gespreid betalen

  • Klarna – Achteraf betalen
  • iDEAL-IN3 – Betaal in 3 termijnen (0% rente)