It is of course annoying if you have a complaint about our products and or
services. We would like to help you further and offer a desired solution.
You can mail to:
shop@donnacolori.nl
We will review the complaint
and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it takes more time
need, we will notify you.
If you do not appreciate this, you can always contact the department
mediation of Stichting Webshop Keurmerk to which we are affiliated. They will then
mediate
https://www.keurmerk.info/nl/consumenten/klacht/
From 15 February 2016 it is also possible for consumers in the EU to submit complaints
to report via the ODR platform of the European Commission. This ODR platform is too
can be found at (http://ec.europa.eu/odr .) When the complaint is not yet under consideration elsewhere
then you are free to file the complaint via the platform of the European Union.