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It is of course annoying if you have a complaint about our products and or

services. We would like to help you further and offer a desired solution.

You can mail to:

We will review the complaint

and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint you will receive a confirmation from us.

We will answer your complaint within 14 days of receipt, if it takes more time

need, we will notify you.

If you do not appreciate this, you can always contact the department

mediation of Stichting Webshop Keurmerk to which we are affiliated. They will then


From 15 February 2016 it is also possible for consumers in the EU to submit complaints

to report via the ODR platform of the European Commission. This ODR platform is too

can be found at ( .) When the complaint is not yet under consideration elsewhere

then you are free to file the complaint via the platform of the European Union.

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