Shipping & Returns Policy

To steer

We will of course do everything we can to send your order as soon as possible. - PostNL packages on working days before 15:00 will be sent the same day. *No delivery on Sundays

- Letterbox post ordered on working days before 3:00 PM will be shipped the same day.
*No delivery on Sundays and Mondays

As soon as your package leaves us, you will receive an email about it. Have you also chosen a package with track & trace code? Then you can follow your package through this route until receipt.

*please note! during promotions & sales shipping may take longer.

Postage costs

When you place an order above € 75.00 you will not pay any shipping costs (with the exception of sale items) on the cheapest possible shipping method. Are you placing an order below € 75.00? Then you can choose from different shipping options. We offer the following options:

- Letterbox package Track&Trace € 3.95 - PostNL package € 5.95
- Pick up in store is free

Orders outside the Netherlands, Belgium or Germany
Shipping costs for a destination outside the Netherlands may vary and differ per location. Contact us for information.

Shipping Options

PostNL letterbox package Plus
With the 'letterbox package plus' option, your package will be sent in the same way as a regular letterbox package, but you will now receive a track & trace code. This allows you to track your letterbox package until the moment of delivery.

PostNL parcel
When you choose the shipping method 'PostNL package' at checkout, your package will be delivered by a PostNL delivery person. With this shipping method, you will also receive a track & trace code, with which you can track your package from the moment of shipping to delivery. You will receive this track & trace code from us from the moment the package leaves our warehouse.

PostNL Pick up point
Are you not home much? Then have your package delivered to a PostNL location nearby. You can decide which location near you you prefer by clicking on

the checkout under 'shipping methods' click on 'pick up'. Then click on the location of your choice and you can also see immediately when your package is expected.

Pick up in store
Would you rather pick up your order in the store? Of course, this option is free. If this is your preference, choose pick up in the store under 'shipping methods' in the checkout.

Returns are only possible within the stated return period of 14 days. Sale items cannot be returned.

Returns are at your own expense or return your package to the store.

In case of a return, both the costs and the risk of shipping are at your own expense.

If you return your package to the store, your payment will be processed online and the refund will be made in the same way you paid.

We will only accept returns if they are returned or brought in their original condition including labels. Damaged and/or used items will be refused and returned. No guarantee on sequins and stones on clothing, shoes and accessories.

Attention! All our items are secured with a label, if this label is removed you can no longer return the item!

Unidentifiable returns are stored for a maximum of 1 month. The customer can report this via customer service. After this period, the package will be processed via our own administration and no further correspondence can be entered into.

Without a track and trace code, no investigation will be started for missing returns. So please note that proof of shipment with track & trace code is a requirement to qualify for a refund.

Is your order incorrect? We will solve this for you as soon as possible! Contact shop@donnacolori.nl clearly stating your name, order number and the items in question.

Before you want to return anything, please send us an email. If we are aware, you can return the unworn items with attached tag and label to:

Donna Colori

Short Line 18A

3012 ED Rotterdam